Returns & Exchanges

At MALO, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a seamless return and exchange process within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all tags attached, ensuring the garments are unworn and in their original condition.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location; you will receive a confirmation email once your refund or exchange has been processed.